The CDC recommends the following social distancing guidelines: Stay home from work, school, and all activities when you are sick with COVID-19 symptoms, which may include fever, cough, and difficulty breathing. Are Ray-Ban & Oakley frames available for 2-Day Delivery? Description. Find similar frame. 1. Follow these steps to find your Route Order ID: 1. Route+ is a premium package protection for your online orders. If you continue to have trouble logging in, please contact us or send an email to: eyecare@eyebuydirect.com. What Matters: Executive orders aren't a solution. 0. Haven’t downloaded the app yet? What is the $29 2-Day Delivery service fee used for? You may file a claim if enough time has been allowed for delivery to take place and it's past the expected delivery date, or if your order is stuck in a shipping state other than "Delivered". When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that these issues arise. Our customer service team can fix your prescription as long as you reach out to us in a timely manner. When do you start counting the two business days for 2-Day Delivery? For all other countries: we ship through UPS. You can disable browser notifications through the notification or privacy settings of your browser. Make sure you have the correct prescription before entering it. In short, we cut out the middlemen and retail costs while maintaining excellence. Click here to review claim policies: https://help.route.com/hc/en-us/articles/360041131194-Route-Claim-Policies. They are required to provide you with your prescription following an eye exam. We’ve partnered with Route, a package protection and tracking solution, to give our customers the best possible delivery experience. Read more . 18. Why is 2-Day Delivery not available for certain lens types? How to. You can also view a list of all your packages by selecting ‘Orders.’ From there, you can tap on each order to see all of the tracking details and monitor exactly where your order is in transit. Make sure to have the order number ready before contacting us. Head over to our Make sure to have the order number ready before contacting us. Can I upgrade my standard-delivery order to 2-Day Delivery? EyeBuyDirect ranks 1st … Compare Warby Parker Eyewear and Eyebuydirect pros and cons using consumer ratings with latest reviews. Oh no! Do discounts apply to the $29 2-Day Delivery service fee? Entrez les informations de votre commande pour voir son statut. Tap on a card to open up the ‘Order Details’ page. Home > Eyeglasses > Shine. We want you to be 100% happy with your eyewear, so our 14-Day Fit & Style Guarantee still applies. Do you offer glasses that turn into sunglasses outdoors? An item is considered lost if it is never reported as delivered. 2. Compare GlassesUSA and Eyebuydirect pros and cons using consumer ratings with latest reviews. To file a claim by email, please follow the steps below: 2. Here’s how: Visit the My Orders section of your account profile and select the return-item option. Our industry standard lenses are made of lightweight CR39 and polycarbonate plastic. What if my order never arrives or is stolen? They're slightly narrow on my big head but I love the light weight and simple minimal design. Knowing the right measurement for your frames is important when shopping for glasses online. You can always contact our customer service team to initiate a return for a one-time replacement or refund to the account you used for the order. Although these are common reasons, they aren't the only ones. L. Frame Price. I need to change something about my order. Of course. What are EyeBuyDirect’s policies for returns and exchanges? ", "Don't buy glasses here if … With Route, there’s no need to dig through your emails to search for tracking numbers - dynamic maps and real-time shipping updates keep you in the loop throughout each step of the delivery process. Ordered glasses online. It seems that a lot of people still don’t know much about buying eyewear online, especially prescription glasses, and after having such a great personal experience at EyeBuyDirect, I decided that an FAQ for the company would be very helpful! They are very lightweight and comfortable. If you prefer, you can also initiate a return by contacting us by Live Chat, phone or email by visiting our Contact page. Yes! Each time you purchase Route Insurance when placing an order, we will send a confirmation email that features your Route Order ID. I’ve ordered for me and my daughter and never had any problems with their glasses. 3. It was really easy to enter my Rx, but I made a mistake on the initial order and called customer service who kindly put the order on hold until I made the correction. If you order only one pair of glasses, the shipping costs are on you (though EyeBuyDirect reimburses up to $6 of your expenses). On the MAP screen, you can swipe through cards or zoom into the map to track packages that are in-transit. After submitting, you should receive an email with link shortly. Hi, this is the text of an email I recent got from eyecare@eyebuydirect.com about my recent order. The best thing to do when you receive an email saying your item is on hold is to wait a couple days and if your status doesn't change you can email us to follow up. With Route+, you don't have to worry about what to do if your order is lost, stolen or broken. Canadian customers: we ship through the Canada Post. There’s no better way to express yourself than through a pair of trendy women's glasses. If you’re using reusable gloves, they should be used only for cleaning and disinfecting surfaces for COVID-19 and not for any other purpose. You can find contact details for EyeBuyDirect above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … Eyebuydirect...how long does it normally take? Your order will be delivered within 7 - 14 business days. Description. Saturday-Sunday 9 a.m. - 6 p.m. EST. Standard Delivery: If I order multiple pairs, will the packages arrive separately? I was really skeptical buying Rx eyeglasses online and found EYEBUYDIRECT and decided to give it a try. You should also select this option if you plan on taking your frame to an optician and have your lenses fitted by them since EYEBUYDIRECT does not offer frames without lenses. We accept AMEX, Visa, Discover, MasterCard, Maestro, Amazon, and PayPal payments. Select size. Thank you for your patience :) To protect your purchase against loss or theft, add Route+ package protection at checkout. I used them over the summer to purchase a pair of prescription sunglasses. Hello Lim, Greetings from EyeBuyDirect. Our 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. What materials do you use for your bifocal lenses? How long does the coronavirus last on surfaces? Chat online with our expert customer service team. You can find EyeBuyDirect Order tracking number in the receipt given after booked courier. I love these frames. Read a Prescription Measure Your PD Find Your Fit Measure a Frame. Learning how to read a bifocal prescription is the first step to better vision correction. These numbers are your frame measurements. For bifocals, frames must be at least 28mm. Photos of the damaged item are required. For temple length you need to measure from the temple screw to the temple tip. Going forward I'll stick to Zenni, and I'll avoid Eyebuydirect. Can I replace my Ray-Ban or Oakley frame with an EyeBuyDirect frame? Does EyeBuyDirect have any tips for handling packages? 4. Progressive lenses require a lens height of 30mm. Enter your order or tracking number. Place a ruler, milimeter side up, directly under the center of your right or left pupil. Typically, 60% of the lens height is reserved for distance vision and 40% for reading. We make returning and replacing products easy with our 14-Day Fit & Style Guarantee and automatic return-item option. Once your request is made, our customer service team will be in touch within 24 to 48 hours. When you find the email, scroll to the bottom to find your Route Order ID. Please note, the UPS Next Day Air option will deliver your order one day after the shipping date. Check the terms and conditions of the promotion to see if it applies. I entered some of my prescription incorrectly. How long do I have to wait for my glasses after I have ordered them? Yes. Of course! Can I order lenses that are both color tinted and photochromic? 1-855-393-2891 How many addresses can I ship to with 2-Day Delivery? All employees wear disposable face masks at work. 04 September 2020 . Within 24 hours of the claim being submitted, you will receive a response and an investigation will be led by our claims department. Come check out our Kids' Eyeglasses. First select your eyeglasses frames and then select LIGHT ADJUSTING after you enter your prescription during lens selection. Live Chat Support. Read more . the nose bridge is so small it makes the glasses sit on top of the nose. comment; share; save; hide. EyeBuyDirect offers quality lenses that are checked for perfection at every step of our manufacturing process. Disinfection is conducted again before shipping: disinfectant is sprayed inside and outside of the carton box, and disinfected cartons are labeled. We sure do. $98. 4. Learn what stage your order is in and when you can expect your new specs at your door. Customers are responsible for shipping and handling costs when returning glasses after your 14-day Fit & Style Guarantee has expired. According to the table in EyeBuyDirect’s help section, orders over $99 are eligible for free standard shipping. 1. Can you contract the coronavirus disease from a package in the mail? I see a lot of posts on various platforms of delayed ordered and the only people who say they received glasses are people who are clearly not wearing glasses in any of their pictures. 2. Thank you for contacting EyeBuyDirect. Découvrez nos dernières collections et offres exclusives devant la foule! report; 7. How do you disinfect surfaces for the coronavirus disease? Download Route’s mobile app for iOS from the App Store to visually track your package(s) and receive real-time notifications on the estimated delivery. Browse the site and pick out a frame- or better yet, several frames. But, you can place a new order with 2-Day Delivery service and return the original order for a refund. US customers: we ship through USPS and UPS Next Day Air. This can also occur if your order has been stuck in any shipping stage other than "delivered". Find eye doctors near you, Find eye doctors near you and book online to get your eyeglasses prescription, Order Status Call 1-855-393-2891 or send an email to eyecare@eyebuydirect.com and let us know how we can help you with your order. It'll take you to EyeTry, our virtual mirror. Once your request is made, our customer service team will be in touch with you within 24 to 48 hours. We’re only able to expedite certain stock lens types for customers within the contiguous United States. How do I return Ray-Ban or Oakley frames? Shipping & Returns, We offer 14 days free exchange or refund and 365 day product guarantee. However, the order was temporary put on hold. They keep saying my order is on hold because my address is incomplete but I've explained twice now that it's an APO and what I've provided is complete.
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